Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our Discord bot service. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other applicable privacy laws worldwide.

2. Information We Collect

We collect information that you provide directly to us, including:

• Discord User Information: User ID, username, avatar, email (only if voluntarily provided by user for support purposes)
• Server Information: Server ID, server name, member count, server settings
• Bot Configuration: Settings, preferences, custom commands, automated responses
• Usage Data: Interaction logs, command usage, feature preferences
• Technical Data: IP addresses, browser information, device information
• Communication Data: Support requests, feedback, bug reports

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide and maintain our Discord bot services
• Legitimate Interest: To improve our services, prevent fraud, and ensure security
• Consent: For optional features and marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

We use the collected information to:

• Provide and maintain our Discord bot services
• Process and store your bot configuration settings
• Send notifications and alerts as configured
• Improve our services and develop new features
• Ensure compliance with our Terms of Service
• Prevent fraud, abuse, and security threats
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our rights

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

Security Measures Include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

6. Data Sharing and Transfers

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We may share your data with:

• Service Providers: Hosting providers, analytics services, and other third-party services that help us operate our service
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: Only with your explicit consent for specific purposes

International Transfers: Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

EU-US Transfers: For transfers from the European Union to the United States, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Other appropriate safeguards as required by law

Other International Safeguards: For transfers to other countries, we implement appropriate safeguards including:

• Data processing agreements with third-party providers
• Encryption of data in transit and at rest
• Regular security assessments of our data processors
• Compliance with local data protection laws

7. Third-Party Services

Our service may integrate with third-party platforms (such as Twitch, YouTube, Discord) to provide enhanced functionality. These services have their own privacy policies, and we encourage you to review them.

Third-Party Services Include:

• Discord API and services
• Twitch API for stream notifications
• YouTube API for video notifications
• Analytics and monitoring services

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods are as follows:

• Account Data: Retained while your account is active and for 30 days after deletion
• Usage Logs: Retained for 90 days for security and debugging purposes
• Configuration Data: Retained until you delete your account or request deletion
• Support Communications: Retained for 2 years for quality assurance

Self-Service Data Deletion: Server owners can independently delete their server's data at any time through the server selection interface in our dashboard. This allows for immediate data removal without requiring additional contact with our support team.

For other data deletion requests, you may contact us directly. We will process your request within 30 days.

9. Your Rights (International Privacy Rights)

Under applicable data protection laws worldwide, you have the following rights:

European Union (GDPR Rights):

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

United States (CCPA Rights for California Residents):

• Right to Know: Request information about personal data collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal data)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

Other International Rights:

• Canada (PIPEDA): Right to access, correction, and complaint filing
• Australia (Privacy Act): Right to access, correction, and complaint resolution
• Brazil (LGPD): Rights similar to GDPR including data portability and deletion
• United Kingdom (UK GDPR): Rights similar to EU GDPR

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days (or as required by applicable law).

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our dashboard. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years old, we recommend parental guidance and consent for using our service.

12. Data Breach Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant data protection authority within 72 hours
• Notify affected users without undue delay
• Take immediate steps to contain and remediate the breach
• Document all incidents and our response

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we may also notify you via email or through our service. Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.